/* ── Portal de Suporte QualisCS ───────────────────────────────────────────── */
:root {
  --p-blue:     #1A6FFF;   /* azul elétrico QualisCS */
  --p-blue-dk:  #0A1628;   /* navy escuro da marca */
  --p-blue-lt:  #e8f0ff;
  --p-cyan:     #00BAFF;   /* ciano do logo */
  --p-ink:      #0A1628;
  --p-ink-2:    #4a5068;
  --p-ink-3:    #8891a5;
  --p-surface:  #f4f6fb;
  --p-card:     #ffffff;
  --p-border:   rgba(26,111,255,.12);
  --p-success:  #1a7a4a;
  --p-warning:  #8a5c00;
  --p-danger:   #a02020;
  --p-radius:   8px;
  --p-shadow:   0 1px 4px rgba(0,0,0,.07), 0 0 0 1px rgba(0,0,0,.04);
}

*, *::before, *::after { box-sizing: border-box; }

body.portal-body {
  margin: 0;
  font-family: 'Inter', -apple-system, BlinkMacSystemFont, 'Segoe UI', sans-serif;
  background: var(--p-surface);
  color: var(--p-ink);
  font-size: 14px;
  line-height: 1.6;
}

/* ── Header ─────────────────────────────────────────────────────────────────── */
.portal-header {
  background: linear-gradient(135deg, #0A1628 0%, #0F2347 60%, #1A6FFF 100%);
  color: #fff;
  padding: 0 24px;
  height: 56px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  position: sticky;
  top: 0;
  z-index: 100;
  box-shadow: 0 2px 8px rgba(0,0,0,.18);
}

.portal-logo {
  display: flex;
  align-items: center;
  gap: 10px;
  text-decoration: none;
  color: #fff;
  font-weight: 700;
  font-size: 15px;
  letter-spacing: -.2px;
}

.portal-logo-badge {
  background: rgba(255,255,255,.15);
  font-size: 10px;
  font-weight: 600;
  padding: 2px 6px;
  border-radius: 4px;
  letter-spacing: .5px;
  text-transform: uppercase;
}

.portal-nav {
  display: flex;
  align-items: center;
  gap: 4px;
}

.portal-nav a {
  color: rgba(255,255,255,.8);
  text-decoration: none;
  padding: 6px 12px;
  border-radius: 6px;
  font-size: 13px;
  font-weight: 500;
  transition: background .15s, color .15s;
}

.portal-nav a:hover, .portal-nav a.active {
  background: rgba(255,255,255,.15);
  color: #fff;
}

.portal-user-pill {
  display: flex;
  align-items: center;
  gap: 8px;
  color: rgba(255,255,255,.9);
  font-size: 13px;
}

.portal-user-pill .avatar {
  width: 30px;
  height: 30px;
  border-radius: 50%;
  background: rgba(255,255,255,.2);
  display: flex;
  align-items: center;
  justify-content: center;
  font-weight: 700;
  font-size: 12px;
}

/* ── Layout ──────────────────────────────────────────────────────────────────── */
.portal-container {
  max-width: 960px;
  margin: 0 auto;
  padding: 32px 24px;
}

.portal-container.wide {
  max-width: 1140px;
}

/* ── Flash messages ──────────────────────────────────────────────────────────── */
.portal-flash {
  padding: 12px 16px;
  border-radius: var(--p-radius);
  margin-bottom: 20px;
  font-size: 13px;
  font-weight: 500;
  border: 1px solid;
}

.portal-flash.ok  { background: #edfaf4; border-color: #a3d9bf; color: var(--p-success); }
.portal-flash.err { background: #fdf0f0; border-color: #f0b3b3; color: var(--p-danger); }

/* ── Cards ───────────────────────────────────────────────────────────────────── */
.p-card {
  background: var(--p-card);
  border: 1px solid var(--p-border);
  border-radius: var(--p-radius);
  padding: 24px;
  box-shadow: var(--p-shadow);
}

.p-card + .p-card { margin-top: 16px; }

.p-card-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 16px;
}

.p-card-title {
  font-size: 15px;
  font-weight: 600;
  color: var(--p-ink);
  margin: 0;
}

/* ── Stat tiles ──────────────────────────────────────────────────────────────── */
.p-stats {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(160px, 1fr));
  gap: 16px;
  margin-bottom: 24px;
}

.p-stat {
  background: var(--p-card);
  border: 1px solid var(--p-border);
  border-radius: var(--p-radius);
  padding: 20px 24px;
  box-shadow: var(--p-shadow);
}

.p-stat-value {
  font-size: 28px;
  font-weight: 700;
  color: var(--p-blue);
  line-height: 1;
  margin-bottom: 4px;
}

.p-stat-label {
  font-size: 12px;
  color: var(--p-ink-3);
  font-weight: 500;
  text-transform: uppercase;
  letter-spacing: .5px;
}

/* ── Table ───────────────────────────────────────────────────────────────────── */
.p-table-wrap { overflow-x: auto; }

.p-table {
  width: 100%;
  border-collapse: collapse;
  font-size: 13px;
}

.p-table th {
  text-align: left;
  padding: 10px 12px;
  font-size: 11px;
  font-weight: 600;
  color: var(--p-ink-3);
  text-transform: uppercase;
  letter-spacing: .5px;
  border-bottom: 1px solid var(--p-border);
}

.p-table td {
  padding: 12px;
  border-bottom: 1px solid rgba(0,0,0,.04);
  color: var(--p-ink-2);
  vertical-align: middle;
}

.p-table tr:hover td { background: rgba(15,61,145,.02); }

.p-table tr:last-child td { border-bottom: none; }

/* ── Badges / pills ──────────────────────────────────────────────────────────── */
.badge {
  display: inline-block;
  padding: 2px 8px;
  border-radius: 20px;
  font-size: 11px;
  font-weight: 600;
  letter-spacing: .3px;
}

.badge-open    { background: #dbeafe; color: #1e40af; }
.badge-active  { background: #fef3c7; color: #92400e; }
.badge-done    { background: #d1fae5; color: #065f46; }
.badge-closed  { background: #f3f4f6; color: #4b5563; }
.badge-p1 { background: #fee2e2; color: #991b1b; }
.badge-p2 { background: #ffedd5; color: #9a3412; }
.badge-p3 { background: #dbeafe; color: #1e40af; }
.badge-p4 { background: #f3f4f6; color: #4b5563; }

/* ── Buttons ──────────────────────────────────────────────────────────────────── */
.btn {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 9px 18px;
  border-radius: 6px;
  font-size: 13px;
  font-weight: 600;
  cursor: pointer;
  border: none;
  text-decoration: none;
  transition: background .15s, opacity .15s;
}

.btn-primary { background: var(--p-blue); color: #fff; }
.btn-primary:hover { background: var(--p-blue-dk); color: #fff; }
.btn-secondary { background: var(--p-blue-lt); color: var(--p-blue); }
.btn-secondary:hover { background: #d8e4f5; }
.btn-sm { padding: 6px 12px; font-size: 12px; }
.btn-ghost { background: transparent; color: var(--p-ink-2); border: 1px solid var(--p-border); }
.btn-ghost:hover { background: var(--p-surface); }

/* ── Forms ───────────────────────────────────────────────────────────────────── */
.p-field { margin-bottom: 16px; }

.p-label {
  display: block;
  font-size: 12px;
  font-weight: 600;
  color: var(--p-ink-2);
  margin-bottom: 6px;
  text-transform: uppercase;
  letter-spacing: .4px;
}

.p-input, .p-select, .p-textarea {
  width: 100%;
  padding: 10px 12px;
  border: 1px solid var(--p-border);
  border-radius: 6px;
  font-size: 14px;
  color: var(--p-ink);
  background: #fff;
  outline: none;
  transition: border-color .15s, box-shadow .15s;
  font-family: inherit;
}

.p-input:focus, .p-select:focus, .p-textarea:focus {
  border-color: var(--p-blue);
  box-shadow: 0 0 0 3px rgba(15,61,145,.1);
}

.p-textarea { resize: vertical; min-height: 120px; }

/* ── Auth pages ──────────────────────────────────────────────────────────────── */
.portal-auth-wrap {
  min-height: 100vh;
  display: flex;
  align-items: center;
  justify-content: center;
  background: linear-gradient(135deg, #0c2f6e 0%, #1a5ca8 100%);
  padding: 24px;
}

.portal-auth-box {
  background: #fff;
  border-radius: 12px;
  padding: 40px;
  width: 100%;
  max-width: 400px;
  box-shadow: 0 20px 60px rgba(0,0,0,.2);
}

.portal-auth-logo {
  text-align: center;
  margin-bottom: 28px;
}

.portal-auth-logo-title {
  font-size: 20px;
  font-weight: 800;
  color: var(--p-blue);
  display: block;
  margin-bottom: 2px;
}

.portal-auth-logo-sub {
  font-size: 12px;
  color: var(--p-ink-3);
}

.portal-auth-box h2 {
  font-size: 17px;
  font-weight: 700;
  color: var(--p-ink);
  margin: 0 0 20px;
}

/* ── Messages thread ──────────────────────────────────────────────────────────── */
.msg-thread { display: flex; flex-direction: column; gap: 12px; }

.msg-bubble {
  max-width: 80%;
  padding: 12px 16px;
  border-radius: 12px;
  font-size: 13px;
  line-height: 1.6;
  white-space: pre-wrap;
  word-break: break-word;
}

.msg-bubble.customer {
  align-self: flex-end;
  background: var(--p-blue-lt);
  color: var(--p-blue-dk);
  border-bottom-right-radius: 4px;
}

.msg-bubble.agent {
  align-self: flex-start;
  background: #f3f4f6;
  color: var(--p-ink);
  border-bottom-left-radius: 4px;
}

.msg-meta {
  font-size: 11px;
  color: var(--p-ink-3);
  margin-top: 4px;
}

.msg-meta.right { text-align: right; }

/* ── Ticket status timeline ──────────────────────────────────────────────────── */
.ticket-status-bar {
  display: flex;
  gap: 0;
  margin-bottom: 24px;
  background: var(--p-surface);
  border-radius: 8px;
  padding: 4px;
  border: 1px solid var(--p-border);
}

.ticket-status-step {
  flex: 1;
  text-align: center;
  padding: 8px 4px;
  font-size: 11px;
  font-weight: 600;
  color: var(--p-ink-3);
  border-radius: 6px;
  transition: background .2s;
}

.ticket-status-step.done {
  background: var(--p-blue);
  color: #fff;
}

/* ── Empty state ─────────────────────────────────────────────────────────────── */
.p-empty {
  text-align: center;
  padding: 48px 24px;
  color: var(--p-ink-3);
}

.p-empty-icon { font-size: 36px; margin-bottom: 12px; }
.p-empty h3 { font-size: 15px; font-weight: 600; color: var(--p-ink-2); margin: 0 0 6px; }
.p-empty p  { font-size: 13px; margin: 0 0 20px; }

/* ── Page header ─────────────────────────────────────────────────────────────── */
.p-page-header {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  margin-bottom: 24px;
  gap: 16px;
}

.p-page-title {
  font-size: 20px;
  font-weight: 700;
  color: var(--p-ink);
  margin: 0 0 2px;
}

.p-page-sub {
  font-size: 13px;
  color: var(--p-ink-3);
  margin: 0;
}

/* ── Filter tabs ─────────────────────────────────────────────────────────────── */
.p-tabs {
  display: flex;
  gap: 4px;
  margin-bottom: 20px;
  border-bottom: 1px solid var(--p-border);
  padding-bottom: 0;
}

.p-tab {
  padding: 8px 16px;
  font-size: 13px;
  font-weight: 500;
  color: var(--p-ink-3);
  text-decoration: none;
  border-bottom: 2px solid transparent;
  margin-bottom: -1px;
  transition: color .15s, border-color .15s;
}

.p-tab:hover { color: var(--p-blue); }
.p-tab.active { color: var(--p-blue); border-bottom-color: var(--p-blue); font-weight: 600; }

/* ── Responsive ──────────────────────────────────────────────────────────────── */
@media (max-width: 640px) {
  .portal-container { padding: 16px; }
  .portal-header { padding: 0 16px; }
  .portal-nav { display: none; }
  .p-stats { grid-template-columns: 1fr 1fr; }
  .msg-bubble { max-width: 95%; }
  .portal-auth-box { padding: 24px; }
}